HATOD Account Deletion

1. Scope

This page explains the process for account deactivation and personal data deletion requests for HATOD DELIVERY SERVICES (doing business as "HATOD") Customers. This document complements the HATOD Privacy Policy and Terms of Service.

2. Immediate In-App Account Deactivation

To deactivate your account from within the HATOD app:

1. Open Account.
2. Select Delete Account.
3. Review the confirmation prompt and confirm deletion.

Once confirmed, your account is deactivated and active sessions are invalidated. You may lose access to in-app features immediately.

3. Full Personal Data Deletion Request

For a broader personal data deletion request, email hatodservices@gmail.com and include:

1. Your registered phone number and account identifier (if available).
2. A clear statement requesting personal data deletion.
3. Contact details for identity verification and follow-up.

HATOD may request additional proof of account ownership before processing deletion to prevent unauthorized account actions.

4. Verification and Processing Workflow

1. Request receipt and preliminary review.
2. Identity and account ownership verification.
3. Assessment of legal and operational retention obligations.
4. Deletion or anonymization of eligible records.
5. Closure confirmation sent through your verified contact channel.

5. Data Categories That May Be Retained

Certain records may be retained where legally required or reasonably necessary for fraud prevention, security investigations, dispute handling, tax/accounting obligations, and compliance audits.

• Financial and transactional records required by law
• Fraud and abuse-prevention investigation logs
• Regulatory, legal hold, or dispute-related records

6. Processing Timeline

HATOD targets initial acknowledgment within 7 business days. Completion timelines depend on verification, request complexity, and applicable legal obligations.

7. Effect of Deletion

Following completion, you may no longer access deleted account history, saved addresses, and linked service features, except where specific records are retained under legal exemptions.

8. Contact for Requests and Appeals

For deletion requests, status follow-ups, or concerns about handling outcomes, contact hatodservices@gmail.com.