HATOD Privacy Policy
1. Policy Scope
This Privacy Policy describes how HATOD DELIVERY SERVICES (doing business as "HATOD") collects, uses, discloses, stores, and protects personal data when you access or use the HATOD Platform. This Policy should be read together with the Terms of Service.
2. Legal Bases for Processing
Depending on the processing activity, HATOD may process personal data based on:
- Performance of contractual obligations to provide requested services
- Compliance with legal and regulatory duties
- Legitimate business interests, including fraud prevention and service security
- Your consent, where consent is required under applicable law
3. Data We Collect
- Identity and account data: name, phone number, email, password hash, and profile details
- Delivery and location data: delivery addresses, map pin inputs, and location-related information you provide
- Order and transaction data: cart content, order history, payment references, refunds, and support records
- Technical and usage data: app version, device model, IP/network logs, crash diagnostics, and event timestamps
- Communications data: in-app chat, ticket submissions, and customer service interactions
4. How We Use Personal Data
- Customer onboarding, authentication, and account security controls
- Order acceptance, merchant coordination, and delivery workflow execution
- Status notifications, support, dispute handling, and refund processing
- Fraud detection, abuse monitoring, and platform integrity measures
- Analytics, debugging, quality assurance, and service optimization
- Legal compliance, recordkeeping, and lawful response to official requests
5. Data Sharing and Disclosure
HATOD discloses limited personal data strictly as needed to operate services:
- Merchants: order and contact details needed for preparation and fulfillment
- Riders: delivery recipient and location details needed for delivery execution
- Service providers: cloud, communications, support, and payment partners under contractual safeguards
- Regulators and authorities: where disclosure is required by law, legal process, or public safety obligations
HATOD does not sell personal data to third parties.
6. International Transfers
Where infrastructure or vendors process data in multiple jurisdictions, HATOD implements appropriate safeguards to protect data in line with applicable legal requirements.
7. Data Retention
Personal data is retained only as long as necessary for service delivery, legal compliance, fraud prevention, audit requirements, dispute management, and accounting obligations.
Retention periods may vary by data category and legal requirement. Data that is no longer needed is deleted or anonymized according to internal retention controls.
8. Your Rights
Subject to applicable laws, you may request to:
- Access and obtain a copy of your personal data
- Correct or update inaccurate information
- Request deletion or restriction of certain processing activities
- Object to certain processing or withdraw consent where applicable
- Receive assistance in understanding how your data is handled
To submit requests, contact hatodservices@gmail.com and provide sufficient account details for verification.
9. Security Measures
HATOD applies reasonable organizational, administrative, and technical controls designed to reduce unauthorized access, disclosure, alteration, and misuse of personal data.
No platform can guarantee absolute security. You are responsible for maintaining account credential confidentiality and notifying us of suspected compromise.
10. Children's Privacy
The Platform is not intended for children below the minimum legal age to contract. We do not knowingly collect personal data from children in violation of applicable law.
11. Policy Updates
We may update this Policy to reflect legal, technical, or operational changes. Updates are reflected by the revised document version and effective date.
12. Contact
For privacy concerns, rights requests, or data protection inquiries, contact hatodservices@gmail.com.