HATOD Terms of Service
1. Acceptance of Terms
By creating an account, accessing, or using the HATOD DELIVERY SERVICES (doing business as "HATOD") platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and applicable laws and regulations.
If you do not agree to these Terms, you must discontinue use of the platform immediately.
2. Definitions
- "Platform" means the HATOD mobile application and related backend services.
- "Customer" means an end user who places orders through the Platform.
- "Merchant" means a business partner offering products or services through the Platform.
- "Rider" means a delivery partner responsible for delivery fulfillment.
3. Scope of Service
HATOD provides a technology platform that enables Customers to place orders with Merchants and coordinate delivery through Riders. HATOD is not the direct seller of Merchant goods unless explicitly stated.
Availability of products, delivery zones, and service hours may change without prior notice.
4. Eligibility and Account Registration
You represent and warrant that:
- You are at least 18 years old or of legal contracting age in your jurisdiction.
- All registration information submitted by you is accurate and complete.
- You will update your account information if it changes.
You are responsible for safeguarding your credentials, device access, and all activities conducted under your account.
5. Orders, Pricing, and Payment
Product listings, pricing, promotions, and stock availability are set by participating Merchants and may be modified at any time before order confirmation.
You authorize HATOD and its payment providers to process charges associated with your order, including applicable fees, taxes, and surcharges.
All confirmed transactions are subject to anti-fraud, abuse-prevention, and verification checks.
6. Delivery and Service Limitations
Delivery times are estimates only and may be affected by weather, traffic, location constraints, system outages, public events, force majeure, or Rider availability.
HATOD does not guarantee uninterrupted access to the Platform and may temporarily suspend service for maintenance, security, or operational reasons.
7. Cancellations, Returns, and Refunds
Cancellation may be restricted once a Merchant has accepted and started preparing your order. Refund or credit determinations depend on the circumstances, evidence, and applicable policy.
In case of disputes, HATOD may request supporting details, including order receipts, photos, chat records, and other relevant information.
8. Prohibited Conduct
You agree not to:
- Submit fraudulent, deceptive, or unauthorized orders or payment instruments.
- Harass, threaten, discriminate against, or abuse Riders, Merchants, staff, or other users.
- Interfere with Platform security, reverse-engineer systems, or exploit technical vulnerabilities.
- Use automated tools to scrape, overload, or disrupt service availability.
9. Suspension and Termination
HATOD may suspend, limit, or terminate access to accounts that violate these Terms, create safety risks, or trigger fraud/security controls.
You may stop using the service at any time. Account deletion and data requests are handled under the Account Deletion and Privacy Policy pages.
10. Intellectual Property
All trademarks, logos, software, and platform content are owned by HATOD or its licensors and protected by applicable intellectual property laws.
No right, title, or license is granted except the limited, revocable right to use the Platform for lawful personal purposes.
11. Disclaimer and Limitation of Liability
The Platform is provided on an "as available" and "as is" basis, to the extent permitted by law. HATOD does not warrant uninterrupted service, error-free operation, or universal merchant availability.
To the maximum extent permitted by law, HATOD will not be liable for indirect, incidental, special, or consequential damages arising from use of the Platform.
12. Indemnity
You agree to indemnify and hold harmless HATOD, its affiliates, and personnel from claims, liabilities, damages, and costs arising out of your breach of these Terms or misuse of the Platform.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of the Philippines. Parties shall first attempt good faith resolution. If unresolved, disputes may be brought before courts of competent jurisdiction in the Philippines, unless otherwise required by applicable law.
14. Changes to These Terms
We may update these Terms periodically. Material changes will be reflected by updating the document version and effective date. Continued use after an update constitutes acceptance of the revised Terms.
15. Contact Information
For questions, notices, or legal concerns, contact hatodservices@gmail.com.